Carnes Company

Who To Contact


Customer Service/Literature: 7:30 - 11:45 a.m., 12:15 - 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 - 11:45 a.m., 12:15 - 4:30 p.m. (Central Time) Monday thru Friday

Phone: 608-845-6411  •  Customer Service Fax: 608-845-6470  •  Sales/Marketing Fax: 608-845-6504

Credit ONLY fax: (608) 845-6418  •  General email: carnes@carnes.com

PRODUCT APPLICATION, SPECIALS, ETC Primary Contact(s) Alternate(s)
Registers, Grilles & Diffusers Mark Jones
Terminal Units Mark Jones
Fan & Ventilators Dick Paetow
Fire & Smoke Dampers Dick Paetow
Louvers & Penthouses Dick Paetow
Humidifiers Mark Jones
Energy Recovery Dick Paetow
TECHNICAL QUESTIONS Primary Contact(s) Alternate(s)
Ventilators & Energy Recovery Dick Paetow
Humidifiers, Registers, Grilles & Diffusers Mark Jones
Terminal Units Mark Jones
PARTS Primary Contact(s) Alternate(s)
All Product Parts Chris Stratton
INFORMATION SYSTEMS COMPUTER SUPPORT Primary Contact(s) Alternate(s)
Carnes Complete Tyson Patterson
CUSTOMER SERVICE/ORDER INFORMATION/CHANGES Primary Contact(s) Alternate(s)
Order Status, Expedite Delivery (All Orders) Deb Wealti
48-Hour/Quick Ship/Emergency Orders (All Orders) Deb Wealti
Shipping Dates / Transportation (All Orders) Deb Wealti
Return Authorizations Deb Wealti
FIELD SERVICE Primary Contact(s) Alternate(s)
Equipment problems, warranty requests Deb Wealti Product Line Primary Contact
CREDIT Primary Contact(s) Alternate(s)
Customer Collection Problems Mark Koch
Credit Approval Mark Koch
Commissions (Checks or Statements) Mark Koch
Credit References Mark Koch
Lien Waivers Mark Koch
Address/Name Changes Mark Koch
SALES PUBLICATIONS Primary Contact(s) Alternate(s)
Literature Product Line Primary Contact Product Line Primary Contact
SALES & TERRITORY PROCEDURES/POLICY Primary Contact(s) Alternate(s)
Air Distribution/ Air Conditioning Dick Paetow
Air Movement/ Air Control Dick Paetow
TARGETED JOB PRICING Primary Contact(s) Alternate(s)
All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE Dick Paetow Product Line Primary Contact