Carnes Company

Who To Contact


Customer Service/Literature: 7:30 - 11:45 a.m., 12:15 - 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 - 11:45 a.m., 12:15 - 4:30 p.m. (Central Time) Monday thru Friday
Credit ONLY fax: (608) 845-6418

General email: carnes@carnes.com

PHONE:
(608) 845-6411

CUSTOMER SERVICE FAX:
(608) 845-6470

SALES & MARKETING FAX:
(608) 845-6504


PRODUCT APPLICATION, SPECIALS, ETC Primary Contact(s) Alternate(s)
Registers, Grilles & Diffusers Mark Jones Roger Emerson
Terminal Units Roger Emerson Mark Jones
Fan & Ventilators Dick Paetow Brian Baker
Louvers & Penthouses Dick Paetow Brian Baker
Humidifiers Aaron Skinner Mark Jones
Energy Recovery Aaron Skinner
PARTS Primary Contact(s) Alternate(s)
Ventilation - Parts and Tech Calls Chris Stratton Dick Paetow
Louvers/Penthouse - Parts and Tech Calls Chris Stratton Dick Paetow
INFORMATION SYSTEMS COMPUTER SUPPORT Primary Contact(s) Alternate(s)
Rep System / Electronic Selection Chinou Thao Tyson Patterson
CUSTOMER SERVICE/ORDER INFORMATION/CHANGES Primary Contact(s) Alternate(s)
Order Status, Expedite Delivery (All Orders) Heather Gyles-Lingard Shari Cash
48-Hour/Quick Ship/Emergency Orders (All Orders) Heather Gyles-Lingard Shari Cash
Shipping Dates / Transportation (All Orders) Heather Gyles-Lingard Shari Cash
Return Authorizations Heather Gyles-Lingard Shari Cash
FIELD SERVICE Primary Contact(s) Alternate(s)
Equipment problems, warranty requests Heather Gyles-Lingard Product Line Primary Contact
CREDIT (Credit ONLY Fax: 608-845-6418) Primary Contact(s) Alternate(s)
Customer Collection Problems Shari Cash
Credit Approval Shari Cash
Commissions (Checks or Statements) Shari Cash
Credit References Shari Cash
Lien Waivers Shari Cash
Address/Name Changes Shari Cash
SALES PUBLICATIONS Primary Contact(s) Alternate(s)
Literature Kathy Convery Product Line Primary Contact
SALES & TERRITORY PROCEDURES/POLICY Primary Contact(s) Alternate(s)
Air Distribution/ Air Conditioning Brian Baker
Air Movement/ Air Control Brian Baker
TARGETED JOB PRICING Primary Contact(s) Alternate(s)
All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE Roger Emerson Product Line Primary Contact