Customer Service/Literature: 7:30 - 11:45 a.m., 12:15 - 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 - 11:45 a.m., 12:15 - 4:30 p.m. (Central Time) Monday thru Friday
Credit ONLY fax: (608) 845-6418
General email: carnes@carnes.com
PHONE: |
CUSTOMER SERVICE FAX: |
SALES & MARKETING FAX: |
PRODUCT APPLICATION, SPECIALS, ETC | Primary Contact(s) | Alternate(s) |
Registers, Grilles & Diffusers | Mark Jones | Roger Emerson |
Terminal Units | Roger Emerson | Mark Jones |
Fan & Ventilators | Dick Paetow | Brian Baker |
Louvers & Penthouses | Dick Paetow | Brian Baker |
Humidifiers | Aaron Skinner | Mark Jones |
Energy Recovery | Aaron Skinner | |
PARTS | Primary Contact(s) | Alternate(s) |
Ventilation - Parts and Tech Calls | Chris Stratton | Dick Paetow |
Louvers/Penthouse - Parts and Tech Calls | Chris Stratton | Dick Paetow |
INFORMATION SYSTEMS COMPUTER SUPPORT | Primary Contact(s) | Alternate(s) |
Rep System / Electronic Selection | Chinou Thao | Tyson Patterson |
CUSTOMER SERVICE/ORDER INFORMATION/CHANGES | Primary Contact(s) | Alternate(s) |
Order Status, Expedite Delivery (All Orders) | Wendy Bansley | Shari Cash |
48-Hour/Quick Ship/Emergency Orders (All Orders) | Wendy Bansley | Shari Cash |
Shipping Dates / Transportation (All Orders) | Wendy Bansley | Shari Cash |
Return Authorizations | Wendy Bansley | Shari Cash |
FIELD SERVICE | Primary Contact(s) | Alternate(s) |
Equipment problems, warranty requests | Wendy Bansley | Product Line Primary Contact |
CREDIT (Credit ONLY Fax: 608-845-6418) | Primary Contact(s) | Alternate(s) |
Customer Collection Problems | Shari Cash | |
Credit Approval | Shari Cash | |
Commissions (Checks or Statements) | Shari Cash | |
Credit References | Shari Cash | |
Lien Waivers | Shari Cash | |
Address/Name Changes | Shari Cash | |
SALES PUBLICATIONS | Primary Contact(s) | Alternate(s) |
Literature | Kathy Convery | Product Line Primary Contact |
SALES & TERRITORY PROCEDURES/POLICY | Primary Contact(s) | Alternate(s) |
Air Distribution/ Air Conditioning | Brian Baker | |
Air Movement/ Air Control | Brian Baker | |
TARGETED JOB PRICING | Primary Contact(s) | Alternate(s) |
All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE | Roger Emerson | Product Line Primary Contact |