Carnes Company
Your Single Source For All Your HVAC Needs

Who To Contact

Customer Service/Literature: 7:30 - 11:45 a.m., 12:15 - 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 - 11:45 a.m., 12:15 - 4:30 p.m. (Central Time) Monday thru Friday
Credit ONLY fax: (608) 845-6418

General email: carnes@carnes.com

PHONE:
(608) 845-6411

CUSTOMER SERVICE FAX:
(608) 845-6470

SALES & MARKETING FAX:
(608) 845-6504

PRODUCT APPLICATION, SPECIALS, ETC Primary Contact(s) Alternate(s)
Registers, Grilles & Diffusers Mark Jones Roger Emerson
Terminal Units Roger Emerson Mark Jones
Fan & Ventilators Dick Paetow Brian Baker
Louvers & Penthouses Dick Paetow Brian Baker
Humidifiers Aaron Skinner Mark Jones
Energy Recovery Aaron Skinner
PARTS Primary Contact(s) Alternate(s)
Ventilation - Parts and Tech Calls Chris Stratton Dick Paetow
Louvers/Penthouse - Parts and Tech Calls Chris Stratton Dick Paetow
INFORMATION SYSTEMS COMPUTER SUPPORT Primary Contact(s) Alternate(s)
Rep System / Electronic Selection Chinou Thao Tyson Patterson
CUSTOMER SERVICE/ORDER INFORMATION/CHANGES Primary Contact(s) Alternate(s)
Order Status, Expedite Delivery (All Orders) Wendy Bansley Shari Cash
48-Hour/Quick Ship/Emergency Orders (All Orders) Wendy Bansley Shari Cash
Shipping Dates / Transportation (All Orders) Wendy Bansley Shari Cash
Return Authorizations Wendy Bansley Shari Cash
FIELD SERVICE Primary Contact(s) Alternate(s)
Equipment problems, warranty requests Wendy Bansley Product Line Primary Contact
CREDIT (Credit ONLY Fax: 608-845-6418) Primary Contact(s) Alternate(s)
Customer Collection Problems Shari Cash
Credit Approval Shari Cash
Commissions (Checks or Statements) Shari Cash
Credit References Shari Cash
Lien Waivers Shari Cash
Address/Name Changes Shari Cash
SALES PUBLICATIONS Primary Contact(s) Alternate(s)
Literature Kathy Convery Product Line Primary Contact
SALES & TERRITORY PROCEDURES/POLICY Primary Contact(s) Alternate(s)
Air Distribution/ Air Conditioning Brian Baker
Air Movement/ Air Control Brian Baker
TARGETED JOB PRICING Primary Contact(s) Alternate(s)
All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE Roger Emerson Product Line Primary Contact